Refund Policy
Our return policy lasts 15 days from the date of purchase. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Requirements for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items Exempt from Returns
Several types of products are exempt from being returned, such as:
- Perishable goods, such as food, flowers, newspapers, or magazines.
- Intimate or sanitary products, hazardous materials, or flammable liquids or gases.
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
Return Process
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refund Conditions
In certain situations, only partial refunds are granted:
- Books with obvious signs of use.
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied as a credit to your credit card or original payment method, within a certain number of days depending on your bank's processing time.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please follow these steps:
- First, check your bank account again.
- Then, contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at socutestorecl@gmail.com
Sale Items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at and send your item to:
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will send you a gift certificate.
If the item was not marked as a gift or if the giver received the order to ship it to you later, we will issue a refund to the giver, and they will be responsible for the return process.
Shipping
To return your product, you should mail it to: socutestorecl@gmail.com
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.